Post-meeting recap preview

briefing.pdf · Mercy Medical Center · Recap

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Provider-first staffing

Mercy Medical Center · Recap

Meeting Prep · April 30, 2026 · Recap of 2:00 PM CT · Confidential

Action items

Open questions

Yes

Champion confirmed

Follow-up window

Account snapshot — what we know

Met: Dr. Linden (CMO), Holloway (VP Med Staff), Park (Dir. Clinical Ops). 90 min, on-site.
Confirmed pain: ED hospitalist Fri–Sun gaps. Coverage failed twice in March; Linden flagged it publicly Q1.
Confirmed budget: Travel-nurse spend up 12% bill rate last 30 days — wallet is open.
Confirmed competition: CompHealth holds 2 of 3 active reqs. LocumTenens.com rotated out in January.
Champion verified: Park pulled this meeting together via LinkedIn. She'll forward our case study to Linden.
Soft commitment: Linden agreed to a 2-weekend pilot if Holloway accepts us as MSP escalation vendor.

✓
ED hospitalist weekend pilot — 2 blocksIN SCOPE
Linden agreed in principle. Send pilot SOW by Monday; propose May 18–20 as block 1.
✓
MSP escalation positioningIN SCOPE
Holloway will loop us in as Tier-2 if 72h fill window is missed. Send call-tree language with the SOW.
Telehealth overnight readsDISCUSS
Park interested. Their Epic build doesn't allow remote yet — IT review pending. Park flags a 4–6 week timeline.
Locum-to-perm conversionOUT OF SCOPE
MSP contract bars conversions in first 180 days. Revisit Q4 when contract reopens.

MSP exclusivity hesitation surfaced from Holloway

Holloway pushed back twice on 'another vendor.' Park cooled it, but he wants written reassurance we won't disrupt CompHealth flow.

Key counter-points when it comes up

•Sent positioning memo: Frames us as escalation, not replacement. Drafted Friday; goes out Monday with the SOW.
•Pulled credentialing data: Our IA-licensed EM bench is 3× deeper than CompHealth's — sourced from state board pull, dated last week.
•Offered no-MSA pilot: 2 weekend blocks with no exclusivity language. Lowest-risk yes for Holloway; Linden already nodding.

Dr. Sarah LindenDECISION MAKERIN MEETING

Chief Medical Officer

slinden@mercycr.org

•Said the quiet part: 'We have to fix this before the next medical staff meeting.'
•Asked for fill-rate data from comparable IA hospitals — sending the Sioux City case study.
•Open to a pilot but wants Holloway's blessing first.

Mark HollowayKEY INFLUENCERIN MEETING

VP, Medical Staff Services

mholloway@mercycr.org

•Pushed back on 'another vendor' twice. Tone softened after the no-MSA pilot frame.
•Wants the call-tree language in writing — escalation criteria, response window, hand-back rules.
•Quiet in the second half — let Linden drive. Read: he's not opposed; he's covering himself.

Jenna ParkCHAMPIONIN MEETING

Director, Clinical Operations

jpark@mercycr.org

•Champion. Pulled the meeting together; cooled Holloway in real time.
•Will forward the Sioux City case study to Linden + Holloway by Tuesday.
•Asked for a one-page leave-behind she can drop into the next medical staff meeting deck.

Pricing & contract follow-ups

•Confirm pilot bill rate Linden is authorized to approve without board sign-off.
•MSA template Holloway expects — pull from his email; route to legal Tuesday.
•Pilot SOW: 2 weekend blocks, no exclusivity, hand-back rule, 30-day extension option.

Pilot mechanics

•Block 1 target: May 18–20. Confirm IA license + Mercy bylaws clear our two named EM physicians.
•Credentialing turnaround — verify our 14-day window clears Mercy's privileging committee schedule.
•Fill-fail criteria — what counts as 72h-not-filled? Get Holloway's exact definition in writing.

Stakeholder gaps

•Who owns CommonSpirit corporate sign-off on a new escalation vendor? Park unsure — ask her to find out.
•CFO sign-off needed for the pilot? Park said 'probably not' but wants to confirm.
•Skip-level: when do we get face time with the CommonSpirit regional VP for medical affairs?

Prepared by Cascade Locums · Confidential · April 30, 2026

Meeting Prep